Off-the-shelf technology wasn't up to the task.

The bottleneck was in the glass, not the content.

The pre-installed touch screen technology provided a poor user experience. No new interface layer would fix it: the touch failed before it could register as a command. Redoing the content on that foundation would just be masking a physical problem.

A frame that didn't exist on the market.

In partnership with an international supplier, we developed a custom infrared frame capable of detecting up to 36 simultaneous touches. We imported and installed the hardware. We also rebuilt the physical structure: the old three-piece glass setup was replaced by a single piece, eliminating the seams that interrupted gestures mid-motion.

Thirty-six simultaneous touch points, enough for several people to explore the kiosk side by side without fighting over the screen.

36 GB of video running in real time.

The experience features six actors filmed on chroma key: 36 GB of footage that needed to be called, composited, and discarded without a stutter, at the pace of the visitor's finger. We wrote the software in C++ using the Cinder graphics library, with an advanced memory management system and rendering optimizations to handle the files in real time.

The result is a navigation experience where users explore features, simulate operations, and understand the bank's product benefits without ever noticing the engineering supporting every frame.